Terms of Service

These terms are the agreement between Oralink ("we", "us") and you, the business or person using Oralink ("you"). By creating an account or using Oralink you accept them. If you use Oralink for a business, you confirm that you have the authority to bind it. Oralink is intended for business use by adults (18 or over). Our Privacy Policy explains how we handle personal data and forms part of these terms for that purpose.

Oralink is an AI assistant for businesses. Depending on your plan and what you connect, it can read and organise customer conversations (such as Instagram and WhatsApp messages), manage appointments, read online store data (such as Shopify orders, products and customer names and totals), answer your questions, prepare replies, follow-ups and reports, and carry out actions you have allowed, within the permissions and limits you set.

Features change over time, and some are labelled preview or beta and may be incomplete. Connected services are run by other companies (see section 8), and Oralink depends on their availability and rules.

Give accurate information and keep your sign-in details secret. You are responsible for everything done through your account and for the people you invite to your workspace and the roles you give them. Tell us promptly at contact@oralink.ee if you suspect unauthorised use.

You keep ownership of what you put into Oralink and of the data from your connected channels and stores (your content). You give us the right to host, process, transmit and display it, and to send it to the providers described in our Privacy Policy, only to provide, secure and support the service and as you instruct.

You are responsible for your content and for having the rights and permissions to use it with Oralink, including a lawful basis for processing your customers' personal data, any notices or consents your customers are owed (including that automated or AI-assisted replies may be used), and compliance with the laws and platform rules that apply to your messages, marketing and store.

Oralink's answers, drafts and analyses are produced by AI and can be wrong, incomplete or out of date. Review them before you rely on them or send them. Oralink is not a lawyer, accountant, doctor or other professional adviser.

You decide how much Oralink may do on its own. Actions that need your approval are held until you approve them, and limits you set (for example a maximum refund amount) apply. You are responsible for the permissions, limits and rules you set and for the actions you allow, including messages sent to your customers and changes made in your connected systems. We are not responsible for outcomes that result from actions you allowed or from information you supplied.

You must not use Oralink:

• in breach of the law, or of the rules of a platform you connect (including the terms and policies of Meta and WhatsApp, and of Shopify);
• to send spam, deceptive, harassing or unlawful messages, or to contact people who have not agreed where consent is required;
• to collect or process data you have no right to use, or to discover or misuse personal information about individuals;
• to upload malicious code, probe or disrupt the service or other users, or bypass limits, permissions or security;
• to copy, resell or reverse engineer the service, or to build a competing product from it, except where the law allows;
• for high-risk purposes where an error could cause serious harm, without human review.

We may limit or suspend use that breaks these rules.

Paid plans are billed in advance per period through our payment provider, at the price shown when you subscribe, plus any taxes that apply. Plans renew automatically until cancelled; you can cancel in the app and the plan then runs to the end of the period paid. Unless stated otherwise at purchase or required by law, fees already paid are not refunded.

Included allowances (such as monthly Oralink Credits) and limits are described with each plan. Trials, promotional codes and granted access last for the period shown and may be changed or withdrawn for abuse. We may change prices or plans with notice before the next billing period. If you are a consumer, you keep any rights the law gives you that these terms cannot remove.

Oralink works with services such as Instagram and WhatsApp (Meta), Shopify, Google Calendar, our AI provider, payment and hosting providers. Your use of them is governed by their own terms and privacy policies. We do not control them and are not responsible for their availability, changes to their interfaces or permissions, or their actions. If a provider withdraws or limits access, the related Oralink features may stop working.

We aim to keep Oralink available and to fix problems quickly, but we do not promise uninterrupted or error-free service. We may change, add or remove features, perform maintenance, and update these terms. We will give reasonable notice of material changes; continuing to use Oralink after they take effect means you accept them. If you do not agree, stop using Oralink and cancel your plan.

Oralink, including its software, design and branding, belongs to us and our licensors. We give you a limited, non-exclusive, non-transferable right to use it under these terms during your subscription. If you send us feedback, we may use it without obligation to you.

Oralink is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy of AI output, and non-infringement.

To the fullest extent the law allows, we are not liable for indirect or consequential loss, lost profit, revenue, goodwill or data, or for loss caused by AI output, by actions you allowed, by third-party services, or by events beyond our reasonable control. Our total liability for any claim relating to the service is limited to the fees you paid to us in the 12 months before the event that caused the claim.

Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, for fraud, or for intentional or grossly negligent wrongdoing, or any rights you have as a consumer.

If you are a business, you will compensate us for losses, claims and costs (including reasonable legal fees) that arise from your content, your instructions to Oralink, your breach of these terms or the law, or a claim by your customers or a third party about how you used Oralink, except to the extent we caused the loss.

You can stop using Oralink and delete your account at any time. We may suspend or end your access if you break these terms or the law, if required by a provider or authority, if your account is unpaid, or if we stop offering the service, giving notice where reasonable. Sections that by their nature should continue (such as ownership, disclaimers, liability and payment obligations) continue after the agreement ends. What happens to your data is described in the Privacy Policy.

These terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law rules, and disputes are decided by the courts of Estonia. If you are a consumer, this does not remove the protection of mandatory laws or the courts of the country where you live.

Questions about these terms: contact@oralink.ee, +372 5687 8188.